Commentary on VoIP, SIP, contact center and AI developments for business phone buyers.
Vonage's 2026.3 release brings a 24/7 AI receptionist, live call transcription and an admin assistant to Vonage Business Communications, plus contact center updates. What AI call answering means for small business phone buyers.
Read more →VINCI Vision launched an AI platform that detects falls and possible abuse in senior living, alerts staff and documents each case, with skeletal-view privacy options. What it means for assisted living resident safety.
Read more →NTA launched AgenteX, an AI receptionist built into its telephony core that sees live call status, uses past call transcripts and announces transfers. Why integrated AI call answering beats a bolt-on for business phone systems.
Read more →Synthflow AI voice agents are now available for Zoom Phone and Zoom Contact Center, with Batteries Plus using them across 700+ U.S. stores. What AI call answering means for small business phone systems.
Read more →Microsoft Contact Center Intelligence brings AI self-service, quality scoring and voice biometrics to Five9, Webex and Avaya contact centers without a rip-and-replace. What it means for small business call centers.
Read more →HUD Notice H 2026-06 makes pull-cord emergency call systems optional at certain senior housing properties. What it means for resident safety, wellness checks and modern emergency call options.
Read more →The Springs Living and PointClickCare will co-develop senior living technology inside Oregon communities. What assisted living operators should ask about EHR, AI insights and connected care systems.
Read more →monday.com's Harmony launches AI voice agents with dialing, inbound routing, branded caller ID and CRM write-back. What businesses should weigh before adding AI calling to their contact center.
Read more →Deutsche Telekom launches Voice AI Notes Mobile with AudioCodes VoiceAI Connect to record, transcribe and summarize business calls. What business phone buyers should ask about AI call transcription.
Read more →Intermedia expands healthcare UCaaS with AI receptionist, patient engagement and connections to 15 EHR systems. What business phone and contact center buyers should ask about CRM-linked voice.
Read more →Austco Healthcare will acquire CareTech Systems, adding aged care nurse call, wireless pendants and RTLS tags to its platform alongside RTM monitoring. What senior living operators should watch.
Read more →Salesforce makes its native Contact Center generally available in 30+ European countries, unifying voice, digital channels, CRM and AI agents. What UCaaS and contact center buyers should ask.
Read more →SafelyYou integrates Safety AI fall alerts, documentation and video review into the PalCare nurse call app. What it means for assisted living resident safety operators.
Read more →Teton E-Call now works on Inovonics' UL 2560 certified 900 MHz network, adding resident context to every emergency call. What it means for assisted living and memory care operators.
Read more →IPitomy adds Advanced Call Management with call recording, searchable transcripts, sentiment analysis and branded caller ID. What it means for small business phone system buyers.
Read more →SIPPIO's AI Connect lets developers give Microsoft Foundry agents a phone number and dial tone in 80+ countries. What business VoIP buyers should watch.
Read more →Trilogy and Signature report big drops in falls and rehospitalizations using AI fall detection, wearable monitoring and virtual sitters. Lessons for senior living operators.
Read more →UK carrier Voiceflex launched VoiceAI, a white-label AI calling service for MSPs that works with existing phone systems. Key questions for business buyers.
Read more →Cloudonix's new OPBX Contact Center puts human teams and AI voice agents on one open, programmable phone platform. Here's what buyers should take from it.
Read more →Grandstream and Jusan certified AttendIA's agentic AI with UCM6300 PBXs over SIP trunks. What it means for businesses adding AI to an existing phone system.
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