Cloudonix announced OPBX Contact Center during LA Tech Week. It extends OPBX, the company's open-source, multi-tenant business phone system, so human agents and AI voice agents can work in the same communications environment. OPBX can be hosted or self-hosted, and Cloudonix supplies the underlying programmable call-control layer.
Cloudonix's pitch is about a problem many organizations now face. AI voice agents are easy to demo but harder to fit into the phone system a business relies on every day. OPBX Contact Center aims to manage AI-handled and human-handled interactions together instead of running them on separate islands.
The industry is converging on one model: AI handles the predictable calls, and people take the ones that need judgment. Both work from the same queues, routing and reporting. When you evaluate a contact center platform, look at how easily calls move between AI and live agents, whether supervisors can see both in one view, and whether every call, AI or human, gets the same transcription and summary treatment.
Not every business wants to assemble open-source components. A managed, hosted platform with call center features, AI and local support already included lets you get the benefits of this trend without becoming your own phone company.
Source: EIN Presswire (Cloudonix, Inc.)
