Connected Communications. Intelligent Solutions.

The hosted phone system with AI built in.

Allied Voiceworks unifies voice, messaging, collaboration, contact center and artificial intelligence in one professionally managed platform, so every call is captured, transcribed, summarized and connected to your CRM.

VoiceCollaborationCloudAI-Powered
Platform Features

Everything your business needs to communicate, in one place

Enterprise-grade hosted voice with AI on every conversation, delivered and supported by a local team.

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Full AI Integration

Business AI and AI agent capabilities work alongside your team to automate follow-ups and keep every conversation working for you.

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Call Transcription

Enabled calls are converted to searchable text automatically, so nothing said on a call gets lost.

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AI Call Summaries

Concise summaries of every conversation help with review, coaching and fast, accurate follow-up.

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CRM Integration

Click-to-dial, call activity logged to CRM records, CRM-based routing and automated follow-up tasks.

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Hosted Voice & UC

Auto attendants, call routing, desktop and mobile apps for iOS and Android, video meetings and business SMS.

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Trusted Caller ID

STIR/SHAKEN call authentication helps your outbound calls get through and avoid "Spam Likely" labels.

Call Center

A state-of-the-art contact center for the modern agent

Give agents and supervisors the tools to handle every customer interaction quickly, across every channel, with full visibility for management.

  • Agent and supervisor licenses with queues and skills-based routing
  • Real-time and historical reporting: answered and unanswered calls, talk time, hold time and pauses
  • Omnichannel: voice, email, SMS and chat in one agent workspace
  • Canned responses that save agents time on common replies
  • Call recording with AI transcription and summaries
  • Microsoft Teams integration available

Agents

One workspace for calls, email and messaging.

Supervisors

Live monitoring, queue visibility and reporting.

Omnichannel

Meet customers on the channel they prefer.

Analytics

Measure service levels and improve every week.

Fanvil V66 business IP phone
Hardware

Premium Fanvil IP phones, ready out of the box

Allied Voiceworks deploys Fanvil Pro business phones such as the Fanvil V66 Pro. Phones are auto-provisioned from the platform, so they arrive configured and ready to use.

7" HD color screenAdjustable 0°–40° "floating" display
HD audioG.722 and Opus codecs
Wi-Fi 6 & Bluetooth 5.4Dual-band 2.4G/5G connectivity
Dual Gigabit + PoE20 SIP lines, video call receive
Up to 116 DSS keysLine, BLF and speed dial
Antibacterial surfaceHandset and keypad

Prefer to work from anywhere? Mobile apps for iOS and Android and a desktop softphone are included options.

Beyond the Phone System

One partner for your whole technology stack

Besides our phone platform, Allied Voiceworks provides managed IT, network infrastructure, security, and life-safety and resident communication systems for senior living and healthcare.

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Managed IT & Hosting

Hosted servers, managed desktops and a 24x7 help desk.

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Infrastructure & Security

Network design, cabling, video surveillance and door access.

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Senior Living & Life Safety

Nurse call, wander management, RTLS and resident voice and internet.

Explore All Solutions

How It Works

From discovery to go-live, we handle it

Professional implementation, training and project management, delivered by local experts.

Discovery

We review your voice, network, CRM and contact center needs.

Design & Configure

Users, numbers, routing, auto attendants, CRM integration and AI services are set up for you.

Install & Train

Fanvil phones are deployed, the system is fully tested, and your team is trained.

Support 24×7

Ongoing monitoring, help desk support and a defined service level agreement.

Why Allied Voiceworks

Local Experts. Enterprise Results.

Allied Voiceworks is a division of Allied Telecom, LLC, which has been helping organizations design, implement and support business communications for more than two decades.

Local support

Sales, engineering and support based in Boerne, Texas, serving the San Antonio area and beyond.

24×7 help desk

Around-the-clock technical support, with issues escalated and managed through to resolution.

Predictable costs

Simple monthly pricing for your platform, licensing and support.

Latest News

Business phone & AI news

Our take on what's changing in VoIP, contact center and AI telephony.

All News

Contact

Let's build your communications platform

Tell us about your business and we'll put together a custom quote.

Allied Voiceworks

A division of Allied Telecom, LLC

Ryan O. Freeman, President

Office: 830-388-7535
Cell: 210-875-9477
Email: ryan@alliedvoiceworks.com

Boerne, Texas 78006

Connected Communications. Intelligent Solutions.