monday.com launched Harmony on October 19, a voice AI agent platform aimed at enterprise sales teams. Rather than one general-purpose model, Harmony uses a set of small, task-specific language models, each handling one job such as qualifying a lead or handling an objection. The company says this delivers roughly 200 milliseconds from audio in to audio out, and its voice technology came from monday.com's acquisition of OneAI.
Harmony agents can prospect, qualify and warm-transfer callers to live reps with a briefing. The platform also includes AI call center features: phone numbers with branded caller ID, predictive and power dialing, inbound routing, consent and compliance controls, and native CRM write-back, built on Twilio. A UK car finance broker quoted in the release credited it with a 9% increase in closed deals. Harmony is available to mid-market and enterprise customers in the US, UK, Australia and Singapore.
AI voice agents are moving from simple answering into outbound follow-up and live handoff, which makes your business phone system and contact center settings more important. Before adding AI calling, check how agents hand off to staff, how consent and calling-hour rules are enforced, how caller ID is registered so calls are not flagged as spam, and whether call notes land in your CRM.
Allied Voiceworks provides a hosted phone system with call center features, AI integration and CRM connections, with local support across Boerne, San Antonio and New Braunfels. Contact us to talk through what fits your team.
Source: monday.com Investor Relations
