On October 22, virtual care company TeleRay and clinical workflow provider Ascom announced an integration between TeleRay's virtual care and telesitting platform and the Ascom Telligence nurse call system. The goal is to let virtual nurses, telesitters and patient observers coordinate with bedside nurses through the nurse call workflow a hospital already runs, instead of relaying messages by phone or switching between separate systems.
According to the announcement, the integration is meant to speed notification, escalation and response when a remote observer spots a patient need or safety concern, give virtual care teams more clinical context during patient interactions, and reduce manual call relays between virtual care, nurse call and clinical communication tools. Ascom describes Telligence as a modular, scalable nurse call platform that captures information from multiple sources and integrates with clinical systems and devices, positioning it as the foundation of the "smart room."
The lesson applies well beyond large hospitals: a nurse call system is becoming the hub that every other safety tool plugs into. Remote monitoring, fall detection and virtual check-ins only help residents and patients when the alert reaches the right caregiver's device quickly and gets escalated if nobody answers. If you are planning a nurse call upgrade, ask how it handles third-party integrations, staff messaging and escalation rules, and how it connects to your phones and network.
Allied Voiceworks designs and supports wired and wireless nurse call, staff messaging and resident safety systems for communities across San Antonio and the Texas Hill Country. Visit our healthcare and senior living page or download our healthcare brochure.
Source: PR Newswire
