At Zoomtopia 2026, Synthflow AI made its voice agents available in the Zoom App Marketplace for Zoom Phone and Zoom Contact Center, Telecom Reseller reported on October 21. Batteries Plus is already using the agents on Zoom Phone across more than 700 U.S. locations to answer routine customer calls.
When a caller needs a person, the AI transfers the call to an employee along with the transcript and the actions already taken, so the customer does not have to repeat themselves. Synthflow says its agents respond in under half a second and can connect to CRM and ticketing systems to look up customer information. Telecom Reseller noted that the companies have not shared how many calls the agents handle, how often they resolve requests without help, or whether costs or service have improved.
Multi-location retailers are a good preview of where AI call answering for small business is heading: the AI takes the repetitive questions, and staff get the calls that need judgment. The detail that matters most is the warm transfer with context. An AI receptionist that drops callers into a queue with no history just moves the frustration around. When you compare options, ask for real numbers on containment and transfer rates, not just response speed.
Allied Voiceworks builds AI-infused phone systems for businesses in Boerne, San Antonio and the Hill Country, with transcription, summaries and CRM hooks included. Talk with us about adding AI to your calls.
Source: Telecom Reseller
